Terms and Conditions

Prices

All prices are stated in Danish kroner. (DKK.), unless another currency has been actively selected. You can pay with mastercard, VISA, VISA dankort VISA Electron. No fees are charged for credit cards and the amount is deducted only when the item is shipped.

You can also choose to pay with invoice, EAN-invoice or direct bank transfer. If you pay by bank transfer, you are not protected by the opposition scheme.

Contracts (order confirmations)

Immediately after placing the order, the order confirmation will be sent to the customers email. If you wish to receive a new copy by email, please contact sale@nord-t.eu. Terms of business will always be able to found on https://www.nordtechnology.dk/.

Language

Trade agreements / contracts will always be made on danish, unless otherwise agreed.

Order

Commercial agreements can be made by phone, email, live chat, or through our webshop at shop.nordtechnology.dk. Ordering via the webshop takes place as follows:
The desired products are placed in the shopping basket.
– Go to the checkout
– Enter payment and delivery info (possibility to go back and change this before final order placement)
– Approve order, choose payment method, accept conditions, place order (if selected payment card proceed to payment)
– Enter payment card information on a secure connection and authorize payment

If we cannot deliver the goods due time against expectations, you will be contacted within 24 hours on the next weekday. Orders containing an out of stock item, will be effectuated after further agreement with the individual customer.

Delivery time

We use DHL Express for all shipments. All products are dispatched/delivered as quickly as possible after the order has been placed.
Availability is indicated on each product page.
The standard expected delivery time for in-stock items is:
Denmark: 1–3 business days
Europe: 1–3 business days
Rest of the world: 5–10 business days
Delivery will be made to the specified address unless otherwise agreed.
If the item is shipped to a parcel shop, the shipping company may, in some cases, deliver it to a different parcel shop (e.g., due to capacity issues).

Right of withdrawal

There is no right of withdrawal for traders. See the section for consumers, for information about right of withdrawal if you are placing an order as a consumer.

Warranty

There is a 2 year warranty on all products, which starts on actual delivery date. This means that, if the complaint is justified, the customer can either have the item repaired or exchanged, get the money back or get a discount on the price, depending on the specific situation.
You must advertise within a “reasonable time” after you have discovered the error. If you make a complaint within two months after the flaw has been found, your complaint has been timely.

If the warranty is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packing. Remember to get the receipt for sending the package, so we can return your shipping costs.

A large amount of our products is also sound with manufacturer’s warranty. The duration of this warranty appears on the individual product. In case of complaints and warranty cases, please contact us on this formular

The item is shipped to:

Nord Technology A/S
World Trade Center
Borupvang 3
2750 Ballerup
Denmark

We only receive packages that are sent directly to the address.
When returning the item, please include a detailed description of the problem.

When you have submitted an item for a complaint, you will always receive an email when we have received the item. Once you have submitted your item for complaint, you will receive a mail once we receive the item. In the mail, you will get information on how we will process your complaint.

Policy regarding personal data

Privacy Policy for https://www.nordtechnology.dk/
When you shop with us, we require the following information:
Name, address, phone number, email address, and IP address.
We record and share your name, address, phone number, and email address with our shipping partner (see “Delivery Time in Denmark”) in order to deliver the item to you.
The personal data is registered with Nord Technology A/S and stored for five years, after which it is deleted.

We also collaborate with other companies, who keep and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.

The data controller for https://shop.nordtechnology.dk/ and https://nordtechnology.dk/ is Nord Technology A/S.

You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obligated to delete your personal information, if you ask us to. That can be if your data no longer is necessary in relation to the purpose we had to use them for. You can also contact us if you mean your personal information is being mistreated correlating to the law. You may contact us on: sale@nord-t.eu

Credit card information

In connection with electronic payment, Nord Technology, for security reasons, does not store any credit card information. Only in the moment of payment, to some extent, financial information must be transferred to Clearhaus and QuickPay. his happens with the highest amount of safety measures via an encrypted SSL connection by regulations from NETS.

Use of cookies

At https://shop.nordtechnology.dk/, so-called ‘cookies’ are used to manage shopping cart content and for statistical purposes. A “cookie” is a definition for a small text file with information, which is saved on the users computer. If you wish to delete cookies, this can typically be done through your browser settings.
For example:
In Firefox, go to the menu: Edit > Preferences > Privacy
In Internet Explorer, go to the menu: Tools >Internet Options >Delete Cookies…

Complains

If you wish to file a complaint about your purchase, please contact Nord Technology A/S.

If you shop as a consumer:

Right of withdrawal

As a consumer, you have 14 days of right of withdrawal, when you trade with us.

The right of withdrawal expires 14 days after the day you have received your goods. If you have ordered several different goods in the same purchase, but they are delivered individually, the duration starts from the day you received the last item.

If the purchase consist of several lots or parts, the right of withdrawal’s 14 days expires the day you receive the last lot or the last part.

If your agreement is a regular delivery of goods over a certain period, the right of withdrawal expires 14 days after the day you receive the first item.

The deadline implies that you have 14 days from receiving the goods to contact and inform us that you wish to withdraw your purchase. You can send a mail to sale@nord-t.eu or use the standard withdrawal form, which is to be found in your invoice mail.

You cannot withdraw your purchase by refusing to receive the goods without notifying us at the same time.

Withdrawal of a part of the purchase

If you have purchased several items from us, you have the opportunity to return one or more goods, even if they are bought in the same order.

Please note, you must get a package label from us, to have your shipping costs covered.

Return

Once you have notified us that you want to use your 14-day right of withdrawal on your purchase, you have 14 days to send the item back to us.
Please note that you are liable if damage occurs during transport.

No right of withdrawal

These agreements cannot be withdrawn:

EDB-products, if the sealing has been broken.

The item’s condition when you return it

If the goods has lost value and it is because you have used it in a different way than what was necessary to determine the nature of the product, properties and the way it works, you can only get a portion of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get back the shipping costs.
We recommend that you send the item back in the original packaging. If the original packing is missing, it can result in an impairment of the product.

Refunding the purchase amount

If you withdraw your purchase you will get your money back. If the product is impaired, we will deduct the amount you are liable for.

We refund all payments we have received from you, including shipping costs (this does not include extra delivery costs in those cases, where you have chosen a different delivery than the cheapest form for standard delivery we offer) at the latest 14 days from the day we have been notified that you wish to withdraw.

We return the amount with the same payment method you used at the purchase, unless we have agreed otherwise.

We can retain the payment until we have received the item and performed a check of the goods.

The items is sent to:

Nord Technology A/S
World Trade Center
Borupvang 3
2750 Ballerup
Denmark

We only receive packages that are sent directly to the address.
You can also cancel the purchase by notifying us and handing it in personally to the above address against prior agreement.

Complains

If you wish to file a complaint about your purchase, please contact Nord Technology A/S. If we are not able to find a solution, you can file a complaint to

Nævnenes Hus
Toldboden 2
8800 Viborg
via naevneneshus.dk

You can also use the EU commission’s online complaint portal, which mainly will be relevant if you are a consumer with residency outside of Denmark. You will finde the complaint portal here: http://ec.europa.eu/consumers/odr/.

The terms of business have been updated d. 12.06.2025